Get an update regarding an existing referral

How to chase a hospital appointment or referral

Sometimes you may get referred for an appointment with a service based at a hospital or other provider. This is usually done through an electronic system called the NHS E-Referral service (previously called Choose and Book).

You can manage your referral online using the Manage Your Referral website. This website allows you to book, change, and cancel appointments online without help from practice. You can also use the NHS App.

If you are having difficulty using either of these services, or you would like assistance finding out more information regarding your referral, please either fill in our online consultation form, Monday to Friday from 8am to 12:00pm, or call our reception team on 020 8674 6376. Our reception is open Monday to Friday from 8:00am to 6:30pm.

Patient Choice

My Planned Care NHS ( is an NHS website which has been designed to support patients who are being referred for out-patient services and provides waiting times which are updated weekly. Some patients may wish to use this service to help decide who they would like to be referred to. If you would like to be referred to a specific hospital or outpatient provider, please let your doctor know or inform the reception team so they can manage your referral accordingly.