Equality and Diversity Policy


The purpose of this policy is to outline the commitment of Brixton Hill Group Practice to promote equality, diversity, and inclusion in all aspects of our services and workplace. We aim to create an environment where all patients, staff, and visitors feel respected, valued, and supported.


This policy applies to all staff, patients, and visitors of Brixton Hill Group Practice.

Policy Statement

Brixton Hill Group Practice is committed to providing equal opportunities and avoiding discrimination in all aspects of our work. We will take all reasonable steps to ensure that our practice is welcoming and accessible to everyone, regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Key Principles

  1. Respect and Dignity
    • Treat all individuals with respect and dignity.
    • Ensure that everyone has the right to be heard and their views respected.
  1. Equal Opportunities
    • Promote equal opportunities for all staff and patients.
    • Ensure that our recruitment, training, and promotion processes are fair and based solely on merit.
  1. Diversity
    • Recognise and value the diverse backgrounds, perspectives, and experiences of all individuals.
    • Promote a culture of inclusivity where diversity is celebrated.
  1. Accessibility
    • Ensure that our services are accessible to all patients, including those with disabilities.
    • Make reasonable adjustments to accommodate the needs of individuals.
  1. Zero Tolerance of Discrimination
    • Take a zero-tolerance approach to discrimination, harassment, and bullying.
    • Address any complaints or concerns about discrimination promptly and effectively.
  1. Training and Development
    • Provide training and development opportunities to staff on equality and diversity issues.
    • Encourage continuous learning and awareness to foster an inclusive
    • environment.
  1. Patient Care
    • Deliver high-quality care that meets the diverse needs of our patients.
    • Ensure that care is personalised and respectful of each patient’s individual needs and preferences.
  1. Communication
    • Communicate this policy clearly to all staff, patients, and visitors.
    • Regularly review and update the policy to reflect best practices and legal requirements.

Implementation and Monitoring

  • The operations manager is responsible for implementing this policy and ensuring compliance.
  • Regular training sessions on equality and diversity will be provided to all staff.
  • We will monitor the effectiveness of this policy through feedback from patients and staff and make improvements where necessary.

Complaints and Concerns

  • Any staff member, patient, or visitor who believes they have been subject to discrimination or harassment should report their concerns to the operations manager.
  • All complaints will be taken seriously and handled confidentially and sensitively.
  • Appropriate action will be taken to address any issues identified.

Review of Policy

This policy will be reviewed annually to ensure it remains up-to-date and effective. Changes may be made as required to reflect new legislation or best practices in promoting equality and diversity.

Contact Information

For any questions or concerns regarding this policy, please contact the Operations Manager, Louisa Nelson at [email protected]

This Equality and Diversity Policy was last reviewed on 29th May 2024