Zero Tolerance Policy


At Brixton Hill Practice, we are committed to providing a safe and supportive environment for both our patients and staff. To ensure that everyone is treated with respect and dignity, we have implemented a Zero Tolerance Policy regarding aggressive, abusive, or violent behaviour. This policy applies to all patients, visitors, and staff members within our practice.

Our Commitment

We strive to offer the highest standard of care to all our patients. In return, we expect our patients and visitors to treat our staff with courtesy and respect. We believe that a safe and respectful environment is crucial for effective healthcare delivery.

Unacceptable Behaviour

The following behaviours will not be tolerated under any circumstances:

  • Verbal Abuse

This includes shouting, swearing, insulting, or using offensive language.

  • Physical Abuse

Any form of physical aggression or violence towards staff, patients, or visitors.

  • Threats

Any form of threatening behaviour, whether verbal or written, including threats of violence or harm.

  • Harassment

Any behaviour that creates an intimidating, hostile, or offensive environment, including discrimination or harassment based on race, gender, sexual orientation, disability, or any other protected characteristic.

  • Damage to Property

Deliberate damage to or theft of property belonging to the practice, staff, or other patients.

Consequences of Unacceptable Behaviour

We take a firm stance against any form of unacceptable behaviour. The following actions may be taken in response to violations of this policy:

  • Immediate Removal

Any individual exhibiting unacceptable behaviour may be asked to leave the premises immediately.

  • Reporting to Authorities

Incidents involving physical violence or threats will be reported to the police. We will fully cooperate with any investigations.

  • Termination of Services

In severe cases, patients who engage in abusive or violent behaviour may be removed from our practice list. This decision will be made in accordance with NHS guidelines and only after careful consideration.

  • Legal Action

We reserve the right to take legal action to protect our staff and property.

Reporting and Support

If you experience or witness any form of unacceptable behaviour, please report it immediately to a member of our staff. We take all reports seriously and will investigate any complaints promptly and thoroughly.


At Brixton Hill Group Practice, the safety and well-being of our patients and staff are our top priorities. We thank you for your cooperation in maintaining a respectful and safe environment for everyone.

This policy is in line with NHS guidelines and will be reviewed regularly to ensure its effectiveness and relevance.